TCPA Compliance Adoption Report Guide
  • 26 Sep 2022
  • 3 Minutes to read
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TCPA Compliance Adoption Report Guide

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Summary

As a subscriber to TCPA Guardian, you will receive weekly emails that help you monitor compliance for your lead program.  Your Customer Success Manager will make sure you are subscribed to relevant TCPA monitoring reports such as the TCPA Compliance Adoption Report.  This reports shows key data points that support the success of your compliance program. It is a weekly view of authentic LeadiD tokens, organized by Provider, showing the overall volume of leads that are meeting the minimum requirements to implement an effective TCPA Program. This detail will help you monitor and evaluate your provider’s TCPA Guardian implementations.

The table below explains the data points provided in your report, as well as recommended next steps:

Data PointDescriptionNext Steps
Lead TypeIndicates whether this lead was generated on a web form or via a call center.Contact any Providers whose volume ratio does not match your expected volume in each category.
ProviderThe name of the Provider you indicated you received the LeadiD from.Contact those Providers whom you do not see listed here, as they may not be fully implemented with Jornaya.
Audits: The number of authentic LeadiDs on which you performed an audit, and Jornaya was able to evaluate the TCPA Compliance presence on the form.A Jornaya audit checks your TCPA Guardian settings in your Intelligence Profile and stores lead level insight into TCPA Compliance.Contact your Providers if the audit volume is not comparable to actual lead purchase volume for the same time frame.
Disclosure: % with Labels: The percentage of leads that had the required TCPA disclosure labels properly implemented by your Providers.This is a critical first step to unlocking the power of TCPA Guardian, as it enables you to gain insight on all TCPA information.  A ‘No Label’ response means that TCPA Guardian did not witness a TCPA disclosure at the lead event. There are two reasons for this – either there was not a TCPA disclosure statement present on the web page, or a disclosure was present but was not labeled properly using Guardian's TCPA Disclosure labels.Contact Providers who do not have at least a 95% rate and ask them to review their implementation of the “TCPA Disclosure labels”.
Disclosure: % Match: The percentage of leads where the disclosure language on the form was an exact match to one of the approved disclosure languages in your Jornaya Intelligence Profile.Enables you to know when the language presented to the consumer was an exact match to your approved language in your Jornaya Intelligence Profile.Contact Providers who do not have at least a 95% rate to ensure they are presenting your approved TCPA disclosure language.
Disclosure: # Mismatches: The count of leads where the TCPA disclosure language on the form did not exactly match any of the approved disclosure languages in your Jornaya Intelligence Profile.Enables you to know when the language presented to the consumer was not an exact match to your approved language in your Jornaya Intelligence Profile.Contact Providers who have data in this column to ensure they are presenting you approved TCPA disclosure language.
Disclosure: # without Labels: The count of leads that did not have the TCPA disclosure labels implemented.Enables you to know how many leads did not have the TCPA disclosure labels, therefore impacting your ability to gain insight into the TCPA information Jornaya witnessed.Contact Providers who have data in this column and ask them to review their implementation of the “TCPA Disclosure labels".
Visibility: # Not Visible: The count of leads where the TCPA disclosure language on the form was not visible to the user.If the disclosure was a match, this metric enables you to know if the consumer was able to see the TCPA language presented to them during the lead event.Contact Providers that have any data in this column, alerting them to this detail; ask them to review their implementation of the Jornaya TCPA portion of the Jornaya Campaign Script.

Example TCPA Compliance Adoption Report

AdoptionReport.png

Need Further Assistance?

Please visit our Frequently Asked Questions page for TCPA Guardian or reach out to our support team (support@jornaya.com).


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